Privacy Policy

This policy explains what personal information Chipin Global LLC ("we") collects through ChipInHub, why, and the choices you have. It covers our marketplace website, checkout, customer account and support.

Information we collect

When you order or ask for a quote: your name, email address, organization, the product and options you chose, and anything you write in your request (for example your wish list, brand colours or a logo you upload).

When you create an account: your name, email address and a securely hashed password. We do not store your password in readable form.

When you pay: Stripe processes your payment. We receive confirmation of the payment, the amount, and Stripe customer and subscription references. We never receive or store your full card number.

When you contact support: the messages you send and our replies.

Technical information: our site uses a session cookie that keeps you signed in and protects forms from misuse. We do not use advertising cookies or sell tracking data. Our hosting provider keeps standard server logs (such as IP address and browser type) for security.

How we use it

• To set up, host and support the products you buy.
• To take payment, send receipts and manage your plan.
• To reply to quotes and support requests.
• To send service emails, such as order updates, go-live notices and important changes to our terms. We do not send marketing emails unless you ask for them.
• To keep our service secure and prevent fraud.

Who we share it with

We share information only with providers who help us run the service, and only what they need:

• Stripe for payments and billing.
• Our hosting provider (currently Cloudways) for servers and backups.
• Our email provider to deliver service emails.

We may also share information if the law requires it, or to protect our rights and the safety of others. We do not sell personal information.

Information on your own site

Your hosted copy may collect information from your own visitors, members or donors (for example contact forms, prayer requests, bookings or donations). For that information, your organization decides what is collected and why, and we handle it only on your instructions to provide the service. Your organization is responsible for its own privacy notice to those people.

How long we keep it

We keep order, payment and account records for as long as your account is active and for up to 7 years afterwards for tax and accounting purposes. Customization requests that do not become orders are deleted after 2 years. Hosted copies are deleted 30 days after a plan ends, as described in our Terms of Service.

Security

We use encrypted connections (HTTPS), hashed passwords, restricted staff access and daily backups. No system is perfectly secure, but we work to protect your information and will tell you promptly if a breach affects you.

Where your information is processed

We are a US company and our providers may process information in the United States and other countries. We use providers that protect information to recognised standards.

Your choices and rights

You can ask us to see, correct, export or delete the personal information we hold about you. You can update your name and email in your account at any time. Some records (such as payment records) must be kept for legal reasons even after you ask us to delete your account. Depending on where you live, you may have further rights under local law, and you may complain to your local data protection authority.

Children

ChipInHub is for organizations and is not directed to children under 16. We do not knowingly collect their information.

Changes

We will post any changes here with a new date, and email you about important changes.

Contact

Questions or requests about your information: the contact details on our website.